WHY ON-HOLD MUSIC?
POLISH YOUR BRAND
Many studies show having effective music and even messaging will improve your customer's on-hold experience. Take advantage of those 30 to 60 seconds with a informative message about something you are proud about.
SILENCE IS NOT GOLDEN
When there is silence, a caller will question if the call is still connected and may hang up. The passage of time seems longer when there is silence on the line, leading to the potential loss of the sale because they thought you hung up on them!